Information We Collect
When you register or use shell88, we collect several types of information to ensure the service operates properly and securely:
- Account Information: Full name, email address, phone number, and the password you registered with.
- Device & Browser Information: Device type, operating system, IP address, browser type, and access log data.
- Payment Information: Transaction details in MYR, including payment methods used such as bank transfers and e-wallets. We do not store full card numbers.
- Cookies & Usage Data: Navigation data, pages visited, session duration, and user preferences collected automatically.
How We Use Your Information
Shell88 uses the information collected for the following purposes:
- Processing account registration and verifying user identity.
- Securely processing deposit and withdrawal transactions in MYR.
- Providing relevant and responsive customer support.
- Sending notifications related to promotions, platform updates, and account information.
- Detecting and preventing fraud, unauthorised access, and suspicious activity.
- Enhancing the user experience based on aggregated usage data analysis.
We do not use your information for purposes unrelated to shell88's services without your explicit consent.
Cookies & Session Tracking
The shell88 platform uses cookies to enhance functionality and your browsing experience. Cookies allow us to recognise your login session, remember your language preferences, and analyse overall usage patterns.
We use two types of cookies:
- Session Cookies: Automatically deleted when you close your browser.
- Persistent Cookies: Stored on your device for a set period to facilitate login and personal preferences.
You can disable cookies through your browser settings, though this may affect certain functionality on our platform.
Data Storage & Security
All user personal data is stored on servers protected by SSL encryption and strict access controls. shell88 maintains continuously updated security protocols to safeguard data against external threats.
We retain user data for as long as necessary to fulfil the purposes for which it was collected and to comply with Malaysian legal requirements. Once data is no longer needed, it is securely deleted or anonymised.
While we take all reasonable precautions, no data storage system can be guaranteed 100% secure. We encourage users to use strong passwords and never share their login credentials with anyone.
Sharing Information with Third Parties
Shell88 does not sell or rent users' personal information to any third party for marketing purposes. Your information is only shared in the following limited circumstances:
- Payment Processors: Transaction information is shared with authorised payment service providers to process your MYR transactions.
- Legal Requirements: When required by Malaysian authorities or courts pursuant to a valid order.
- Platform Protection: In cases of fraud or security threats, information may be shared with relevant agencies for investigation purposes.
All third parties involved are required to uphold data protection standards equivalent to shell88's own policies.
User Rights & How to Contact Us
As a shell88 user, you have the following rights regarding your personal data:
- Right to Access: You may request a copy of the personal information we hold about you.
- Right to Rectification: You may update or correct inaccurate information through your account settings or by contacting customer support.
- Right to Erasure: You may request the deletion of your account and personal data, subject to applicable legal and operational requirements.
This Privacy Policy may be updated from time to time. Any changes will be posted on this page along with the effective date. Continued use of the platform after changes are made constitutes acceptance of the updated policy.
For any privacy-related enquiries or to exercise your rights, please contact our support team at: [email protected]
You may also refer to the FAQ for more information, or register an account to get started with shell88.